If I book a workshop do I need to book an examination date as well?
No, workshops include the examination at the end of the day.If I book a workshop or purchase a home study course or an online program can I get a refund?
No. All bookings and purchases are non-refundable. Check our Cancellation Policy on the Home Page of this site.I do not have a credit card. How can I pay?
All purchases require a credit card. You can purchase a prepaid card and it will work on this site.What do I need to bring with me to write an examination?
You should have one piece of Government issued photo ID, a pencil and an eraser.I am renewing, can I just come in to write the exam?
If you are re-certifying you have three choices – you can buy and book a workshop, buy an online course or buy a home study package. Once you do this you will be able to schedule your examination. You will not be eligible to write the examination without purchasing one of these options.Can I pay with cash when I get there?
Cash payments on site will not be accepted. You must pre-purchase and pre-register.Can I fail a course?
Yes. In order to obtain a certificate from EOHU you must score 70% on the final proctored examination.How can I obtain National certification?
If you
score 74% or over on the final proctored exam you are eligible to purchase a
wallet card from TrainCan that is recognized from coast to coast in Canada The
link to purchase this card will appear on your “My Courses” page. The cost is
$22.00 plus applicable taxes. Once your
request is received your card should arrive within 2 weeks.
How computer literate do I need to be to take an online course?
Taking an online course is similar to reading a book. You can navigate though the chapters and pages in the same manner simply by clicking where you want to go. Instructions are provided throughout the course, and you can reach out for help via email, telephone or chat.Is Access Instant?
Yes. Once you have a PIN and PASSWORD you will be able to access the course from the top of the home page of this portal. http://eohu.traincancampus.com Can I do the course in more than one sitting?
Yes. We encourage you to work at the course at your own pace. The system will remember where you left off and start you there the next time you login.Can I use different computers or tablets to access the course?
Yes. You can access your account 24/7 from any computer or tablet that has an Internet connection.What do I do if my password doesn’t work?
- Make sure your Caps Lock button is off, passwords are case sensitive.
- If you have logged in before, you would have been asked to change your password. If you have forgotten your new password simply click on the "Forgot my Password?" link on the student login page and your account info will be emailed to the email address you used when you first signed on.
- If you are still unable to log in please contact us using the live chat on the online campus, or via the help button. Our technical support staff will assist you.
